Privacy Notice - CoverMyMeds

Effective Date: February 11, 2025

At CoverMyMeds (“CMM or “we “), we value the trust that our customers, such as physicians, pharmacies, and pharmaceutical manufacturers place in us to use and protect personal information. This Privacy Notice tells you how we will use, share and protect your personal information. Please read this Privacy Notice in full to understand our privacy practices before using our Platform because by using our Platform or providing personal information, you accept the privacy practices in this Privacy Notice.

Scope

This Privacy Notice applies to our use of personal information we collect when you use www.covermymeds.health’s platform (“Platform”) or when you provide us with information in the ordinary course of business. The Privacy Notice does not apply to:

Individual health providers and practices who have separate privacy notices or Notice of Privacy Practices.
CMM affiliates and subsidiaries that may have separate websites, subdomains, and applications through other web, mobile, cloud or SaaS platforms which are not subject to this Privacy Notice.
CMM business partners, ad networks and other third parties that may have their own websites and services with separate privacy notices. We encourage you to read the privacy notices of all websites and applications that you visit so that you understand their privacy practices.

Personal Information We Collect

When you use our Platform, we may collect personal information about you. The personal information we may collect includes, but is not limited to:

First and last name
Business telephone number (office, cell, fax, etc.)
Business electronic mail address
Occupation/title,
Other professional and employment information
Geo-location/GPS information through Google Analytics
IP address, User’s browser type, User’s operating system
Device identification number/serial number (such as for mobile phone, tablet, or computer)
Device/User activity (such as login-logout info, sites/pages visited, # of visits, click stream, navigation, beacon signal hits, errors, crash rate, or other user activities)
Information you provide directly to us:
- When you use the Platform.
- When you use offline features related to Platform, such as communicating with us by phone, e-mail, or in person.
- When you interact with us in the ordinary course of business. Information about you collected from publicly available data sources, data banks or aggregators, business partners, or social media APIs may be combined with information we already have about you. If we combine information that does not identify you with your Personal Information, it will be treated as Personal Information.

Tracking Technologies We Use

We use various technologies to collect personal information including:

Cookies

We and our subsidiaries, business partners, marketing partners, affiliates, or other vendors may use cookies. Cookies uniquely identify the device or user account you use for our Platform. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use our Platform; however, rejecting cookies may limit your ability to use some features of our Platform.

Geo-location Services

When you allow us to track your location, we may collect information about your location for event promotion or other local efforts that are relevant to potential users in a specific place. We use various technologies to determine location, such as sensor data from your device that may provide information from nearby Wi-Fi access points and cell towers.

Other Tracking Technologies

We also use local storage (example: HTML5) to collect and store your information and preferences, and our third-party partners may do the same. We also utilize scripts, server logs, tag, web beacons and third-party software codes (such as SKDS, open source and embedded API), along with marketing tracking, such as (Marketo, Google Ads, Facebook Ads, etc.). These tracking technologies are used:

To analyze trends;
To identify usage trends of user’s email client or text messaging;
To personalize the user’s experience
To perform diagnostic services such as error reporting in order to improve the site or service;
To perform data analysis and audits; and
To track a user’s movement through our platforms.

How We Use the Personal Information Collected

We may use the personal information we collect for purposes such as:

Advertising services
Customer and troubleshooting support
Error detection and debugging
Marketing notice or communications via email, fax, mail, mobile badge notifications, or text message
Marketing initiatives via surveys, contests, and research activities
Managed services
Personalized user service or customized site-content based user preferences
Reporting or data analytics services We may also use the information collected for the following purposes:

Surveys or Contests

If you participate in surveys, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you have a choice whether to disclose this information. We may use a third-party service provider to conduct these surveys or contests. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Advertising

We may partner with a third party to manage our advertising. Our third-party partners may use cookies and other technologies to gather information about your activities on this website and other websites to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt out. Please note this does not opt you out from being served non-specific ads. You may continue to receive generic ads.

Newsletters

We may use your name and email address to send you our newsletter and will obtain your prior consent when required by law. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails, or by contacting us using the contact information listed below.

We may provide your personal information to third parties that provide services to help us with our business activities. These business activities include: advertising, marketing, reporting or data analytic services, along with managed services, such as network or hosting services. These companies are authorized to use personal information about you only as necessary to provide these services to us.

Our Platform may offer a public area for users to share posts, comments, blogs, or testimonials. Any personal information you provide in these areas may be read, collected, and used by others who access them.

We may need to share information with other companies, organizations or individuals if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonably necessary to:

Meet applicable laws, regulations, legal processes, or enforceable governmental requests
Enforce applicable Terms of Service, including investigation of potential violations
Detect, prevent, or otherwise address fraud, security or technical issues
Protect against harm to the rights, property or safety of our users, CMM, or the public as required or permitted by law
Engage in a merger, acquisition, reorganization, or sale of all or a portion of CMM assets.

Your Choices

You can limit the personal information we have by choosing not to provide it within our Platform or by failing to provide information through any offline features or in the ordinary course of business.

Access to Personal Information

For inquiries about your personal information email Privacy@CoverMyMeds.com.

Retention

We will retain your personal information as long as you use our Platform, your account is active, as necessary to comply with our legal obligations, and to resolve disputes or enforce our agreements. Our platform does not store health information on your device.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Updates may describe new features, products or services. Updates may also describe changes in how we use your personal information or to your controls. We will not apply changes to this Privacy Notice retroactively to personal information we have previously collected. Since we may make changes, we recommend that you read the current version of this Privacy Notice from time to time. If we change this notice, we will update the “Effective Date” at the beginning of this notice.

Contact Information

If you have questions or concerns about this Privacy Notice, our information handling practices, or any other aspect of privacy and security of your personal information, please contact us at Privacy@CoverMyMeds.com.

You may also write to us at:

CoverMyMeds ATTN: Privacy Officer 910 John St. Columbus, OH 43222